Privacy Policy
This privacy policy describes how Clearknowledgebase LLC collects, uses, shares, and secures information when you visit our website, request a consultation, or engage our services. The policy applies to data collected directly from you, from devices and meters sent to our platform as part of a contracted engagement, and data collected through cookies and analytics on this site. We aim to be transparent and practical about data use; our focus is enabling measurable energy cost management while protecting data subject rights and maintaining strong governance. For contractual engagements we include specific data handling terms in the statement of work and data processing agreements. If you are a resident of a jurisdiction with specific privacy laws, we will honor applicable legal obligations consistent with the terms below and any contract provisions agreed at onboarding.
Information we collect and why
We collect information necessary to provide energy cost management services, operate this website, and communicate with prospective and current clients. Categories include contact and identity information such as name, email, phone, company, and role provided through inquiry forms. For platform engagements we collect energy telemetry and meter-level data, device metadata, and related operational logs to normalize consumption, model tariffs, and run analytics that identify cost drivers. We also collect billing and contractual information to support invoicing and procurement advisory. On the website we collect technical data such as IP addresses, browser type, and basic device signals to ensure security and improve the user experience. We only collect personal information required for the purpose described and we document processing purposes in contracts when working with clients at scale. Where high sensitivity data is involved we use contractual safeguards and segmentation to limit access to authorized personnel only.
How we use and share information
We use collected information to deliver services, maintain accounts, perform analytics, billing, and to communicate project outcomes and recommendations. For website visitors we use data to respond to inquiries, secure the site, and deliver anonymized analytics that help improve content and navigation. We may share limited information with trusted third-party service providers who perform services on our behalf, including cloud hosting providers, analytics platforms, meter integrators, and compliance auditors. All third-party relationships are governed by contracts requiring appropriate security and restricted use of data. We do not sell personal information. Where law requires or to protect life or property we may disclose information to regulators, law enforcement, or to comply with legal processes. For cross-border data processing involved in cloud hosting or vendor operations we implement contractual and technical safeguards appropriate to the jurisdictions in which data is processed.
Cookies, analytics, and your choices
We use cookies and similar technologies to support site functionality, remember your cookie choices, and provide aggregated analytics about site usage. Essential cookies enable basic site operation and cannot be turned off without impacting functionality. Non-essential cookies support analytics and performance features. The cookie consent control presented on the site allows acceptance or rejection of non-essential cookies and the choice is stored locally. Analytics data is aggregated and used to improve content, navigation, and performance; individual analytics identifiers are not combined with meter or contractual data unless you explicitly authorize an integration as part of a contracted engagement. You can manage cookies via the consent control on the site or via your browser settings. Rejecting non-essential cookies does not prevent you from contacting us or using our services, but it may limit analytics insights we can offer about user experience on this website.
Data retention and security
We retain personal data only as long as necessary to fulfill the purposes described or as required by law. For prospective clients, contact details and inquiry records are retained for a limited commercial period to allow follow up. For contracted services, retention periods are specified in the contract and typically align with measurement and verification timelines and financial recordkeeping requirements. We implement industry standard technical and organizational measures to protect data including encryption in transit and at rest, role-based access controls, and logging of administrative actions. Access to client data is limited to employees and contractors with a business need and who are subject to confidentiality obligations. If a security incident affects personal data we will follow our incident response procedures and notify affected parties and regulators as required by law. Clients may request additional security arrangements in their contracts if required for regulatory compliance or procurement rules.
Your rights and how to contact us
Depending on your jurisdiction, you may have rights to access, correct, or delete personal data we hold about you, to export data in machine-readable form, or to object to certain processing. To exercise these rights or to request additional information about our practices, contact our privacy team at [email protected] or by mail at Clearknowledgebase LLC, 1250 Connecticut Ave NW, Suite 700, Washington, DC 20036, USA. You may also call +1 (202) 555-0114 for general inquiries. We will verify requests as reasonably necessary to protect privacy and data security. Where we have a contract with an organization, data subject rights requests may be directed through the client point of contact and managed in accordance with contractual terms. If you remain unsatisfied after contacting us, you may have a right to lodge a complaint with an applicable data protection authority in your jurisdiction.